Corporate Policies

Quality & Food Safety Policy

We deliver the fresh fruit and vegetables we carefully source from Turkey's various production regions to domestic and international markets with a commitment to trust and quality. In line with this:

• We classify our products against the internationally recognized fresh fruit and vegetable marketing standards of Codex Alimentarius and UNECE (Extra / Class I / Class II).
• We evaluate our grower partners for quality and consistency, and regularly review the continuity of these partnerships.
• We ensure every batch is traceable back to its source by matching it against its sourcing region and shipment records.
• Produce that does not meet the required caliber, ripeness, or visual standard is systematically sorted out during sizing and grading and excluded from shipment.
• Before every shipment, we verify that documents such as the phytosanitary certificate, commercial invoice, and packing list are fully consistent with the physical cargo in the container.
• We maintain an uninterrupted cold chain from sourcing to delivery, and report temperature records on request.
• We comply with the Turkish Food Codex and applicable food legislation.
• We record and evaluate customer complaints and feedback, and take corrective action to prevent recurrence.
• Our quality and food safety management systems are certified to ISO 9001:2015 and ISO 22000:2018 by an independent certification body; see our Certifications page for details.

Energy Policy

We prioritize energy efficiency across our cold-chain and shipping-heavy operations. In line with this:

• We prefer energy-efficient equipment and service providers for cold storage and transport.
• In shipment planning, we weigh the destination, the product's shelf life, and the delivery deadline together when choosing the transport mode (road, sea reefer, air cargo, or combined) to avoid unnecessary energy use.
• We monitor our energy consumption and regularly evaluate opportunities to improve efficiency.
• We fully comply with applicable legal obligations and regulations related to energy.

Ethical Trade & Human Rights Policy

We are committed to honesty, transparency, fair competition, and respect for fundamental human rights in all our business relationships. In line with this:

• We comply with the legislation of the countries we operate in and with international trade rules.
• In our labor relations and when selecting grower partners, we respect the core principles of the International Labour Organization (ILO), including the absence of forced or child labor, and basic working-condition standards.
• We treat our employees and business partners fairly and with respect, without discrimination.
• We oppose bribery and corruption in all forms; we neither make nor accept facilitation payments in our business dealings.
• We take a reasonable and proportionate approach to gifts and hospitality, and avoid situations that could influence business decisions.
• We verify products' declared origin, variety, and class against documentation, aiming to protect the integrity of our supply chain.
• We protect personal data shared by customers and suppliers in line with our KVKK Privacy Notice.
• We provide an open and protected reporting route for raising conduct inconsistent with these policies.

Reporting and complaints. If you believe something is inconsistent with these policies — whether you are an employee, a grower partner, a supplier or a customer — you can write to info@mcsarikayagida.com with Report in the subject line. Reports are reviewed by company management; the identity of the person reporting is not shared with the parties concerned without their explicit consent. No one will face adverse treatment for a report made in good faith. Where the review finds it necessary, corrective steps are taken, and anyone who identifies themselves receives a response.